Our team understands Real Estate like no other. As an extension of your company, we follow your preferred approach and delivery when communicating with your REALTORS®, services providers, customers, potential customers and the public.
Our team provides a consistent professional image for your brand – our customer service levels are second to none.
OFFER COST-EFFECTIVE VALUE
BUILD BRAND LOYALTY
DELIVER AND EXCEED ON CUSTOMER SERVICE GOALS
BE AN INNOVATIVE LEADER IN OUTSOURCING
To be the partner of choice for real estate clients all across North America, providing exceptional quality and service through our Ability, People, Technology and Organization.
Our team’s collective experience and business acumen help our clients achieve better results by providing the highest quality support service at a reasonable cost.
We leave no stone unturned in finding the right candidates for our customer service team, which is well supported by state-of-the-art technology and tools.
APTO Connect has been our after hours appointment desk for the past year and we are extremely happy with their service and flexibility. Their agents are knowledgeable and courteous, and our appointments are handled efficiently.
Both our own agents and sellers have nothing but positive feedback when dealing with the staff at APTO Connect. Absolutely no complaint here!
We look forward to working with them for years to come and my personal full recommendation.
Managing Broker, RE/MAX West Realty Inc.
I have utilized many companies for front desk services over the years and APTO Connect truly stands out. Their staff are well-trained and professional. They readily cater and adapt to our changing needs. The management team is also very responsive if ever there are issues, day or night and seven days a week! I am thankful to have been referred to them and can confidently recommend their services to others.
Managing Broker, eXp
We have been using Apto Connect for call centre and after-hours telephone answering services for our offices in Mississauga and Oakville for the past few years and have been satisfied with their performance.
Broker of Record, Sutton Group Quantum Realty
We have been using APTO Connect as our afterhours appointment desk and answering service since 2016. We are very busy all year round and have over 1,000 agents. We have used other answering services in the past and in all honesty, APTO is the only service that has kept up with the demand, they know real estate better than any other. Our staff comes in the morning to find all appointments cleared out, our agents constantly praise them when they interact with them, our callers always assume they are talking directly to us in the office.
Hold times are minimal, their operators are professional and extensively trained on our software, and their back office customer service is superb.
Rui Alves FRI, CMR, CRES
Broker/Owner & CEO, iPro Realty
We are very pleased with the service of APTO, the staff are very professional and answer the calls right away. Their ability to get things done quickly exceeded my expectations. I would strongly suggest using APTO.
Manager, Homelife Bayview
We can’t say enough about the fantastic service we have received from APTO. From the professionalism and cheerfulness of their operators to the high standard of care and accuracy they provide to our customers, we are delighted with the way in which they support the needs of our business. Their flexibility and willingness to jump in to assist us when needed, sometimes with little notice, has been outstanding.
Manager, Royal LePage Burloak Real Estate Services
The transition was quick and with the help of Rick and his team we went live without any problems.
We have lots of listings, appointments and changes on a daily basis. APTO has kept up with everything and the agents have all expressed that they are much happier with the new service. Their client service team is extremely efficient; with a quick email or call to the APTO team, any corrections, updates or changes are completed in real time.
We are very pleased with this service and plan to stay put for as long as they will have us!
Owner, Smart Choice Realty Solutions Inc
Apto Connect is an organization that I would highly recommend without hesitation. Our company is very large and we demand excellence in service as that is what we strive to provide. Apto Supervisor, Anastasia, is always available and continually says yes to finding ways to make our requests happen. She and her company are valued partners to my organization.
RE/MAX Escarpment Realty