Telephone Answering Services 24-7 Support International Call Centre Inbound Outbound Call Services

About Us

APTO Connect’s management team has a history in the contact centre and the call centre management sector. The range of our services is broad – from answering services, inbound / outbound voice and live chat to customized campaigns and specialized customer relationship programs – and we have worked with businesses and organizations of all shapes and sizes.

Our goal is to make a difference in how our clients achieve their business goals.

Through our team’s collective experience and business acumen, APTO Connect has a vision and commitment to client satisfaction where the best value is available at an affordable price. We leave no stone unturned in finding the right candidates for our customer service team, which is well supported by state-of-the art technology and tools.

Vision

To be the outsourcing partner of choice for leading Canadian and international clients in providing exceptional quality and service through our people, processes and technology

Mission

To enable our clients’ success in offering value and innovative solutions by talented people and through exceptional technology.

APTO Connect enables its clients’ success by:

  • Offering cost-effective value
  • Helping to build brand loyalty
  • Delivering – and often exceeding – on customer experience goals
  • Being an innovative leader in the contact centre outsourcing space

Our Core Values

  • Customer service-focused
  • Brand integrity
  • Innovative
  • Value-driven
  • People-centric

Our Culture

A passion for excellence and professionalism, supported by a caring and respectful team of valued and dedicated employees

 PLUS

When you work with APTO Connect, the strategies we recommend are driven by your needs and goals. We will do what it takes to deliver on your expectations.

Association of Teleservice International Member   Canadian Call Management Association Member